Monica Zestermann

Position :

Restaurant Manager

Monica, a West Chester native, and Lakota West graduate joined Jag’s in 2007 as a cocktail server. Her strong work ethic and adaptability allowed her to take on new responsibilities and pursue other career and education interests while part of the Jag’s family over the course of her 15 year - and counting - career at Jag’s. Not long after accepting a position in the bar, Monica moved to a dining room service position and began training all new bar employees on Jag’s culture and best practices in service. This ability caught the eye of leaders in the restaurant and community. Monica earned the Jag’s Mise En Place scholarship in 2017, which she used towards the completion of a master’s degree in organizational psychology. From that foundation, and with completion of her master’s degree in 2018, Monica produces training programs for all Jag’s team members.  More recently, Monica stepped into a shift leader role and played a critical part in developing a new Curbside service for guests during the early months of the COVID-pandemic.

Setting an example for a healthy lifestyle is important to Monica. As such, she’s passed down her passion for healthy habits to the rest our staff. Monica coordinated staff participation in a Hunger Run benefitting Freestore Foodbank with the help of other fitness buffs among the staff who she said, “inspire me daily.” Monica hopes to resume similar activities that contribute to the staff’s wellbeing and family dynamic in the near future.

In her off time, Monica, her husband Andy, whom she met at Jag’s (Andy manages Jag’s valet team) and two daughters, enjoy spending visiting and traveling with their expansive immediate family around the U.S.

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