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Jag's Dine-In - Answering Your Questions

Posted on: August 5, 2021
Jag's Dine-In Reopen FAQ

UPDATED | August 6, 2021

First, the entire staff at Jag's wants to share a heartfelt thank you to guests who continue to support Jag's.  Your generosity has made our commitment to the community and our Jag’s family stronger than ever. It is with that in mind we want to ensure every guest is safe and comfortable dining with Jag’s  -- however you like! 

As such, our Curbside-to-Go offerings will continue indefinitely, and include an online ordering feature, where you can order items to enjoy from the comforts of your own home. 

With the spread of the COVID-19 delta variant and other potential strains of the virus entering our community, we’re sure you have questions about what dine-in service will look like. First and as always, our robust sanitation and physical distancing procedures remain in effect. These including strict cleaning protocols, daily cold fogging of dining areas, use of a newly-installed purified air filtration system and reduced seating to encourage physical distancing. 

Guests are welcome, but not required to wear masks when entering or dining in any areas of our restaurant.

Find details and answers to your questions below.  If you have other requests or feedback, please contact us at (513) 860-5353 or message us directly on social media. 


 Dine-In Questions?

HOW ARE YOU ENSURING PHYSICAL DISTANCING AND GUEST SAFETY? |
WHAT ARE YOUR DINE-IN HOURS?
|HOW DO I MAKE A DINE-IN RESERVATION?
WHAT DO I DO THE DAY OF MY RESERVATION? | DO I NEED A RESERVATION TO DINE-IN? |
IS WALK-IN BAR SEATING AVAILABLE? | WILL I STILL BE ABLE TO ORDER CURBSIDE-TO-GO? | WHAT ARE YOUR DINE-IN MENUS? | WILL YOU BRING BACK PREVIOUS IN-RESTAURANT PROMOTIONS? | WILL BANDS STILL PERFORM ON WEEKENDS?


 

How is Jag's Ensuring Physical Distancing and Guest Safety?

Jag’s has taken extensive measures to keep guests and staff safe. 

Those include:

  • We are asking that all employees that don’t feel well to follow the CDC guidelines and stay home for the suggested time of 14 days
  • All Jag's team members are ServSafe Certified. ServSafe is a comprehensive training program on best COVID-19 safety practices for restaurant employees 
  • Jag’s professional cleaning team continues to perform daily fogs of the entire restaurant with steps proven to eliminate any germs, including the coronavirus
  • Use of a hospital-grade air filtration system within the restaurant that ensures in-restaurant air is kept 100% fresh and clean
  • Hand sanitizer dispenser stations are located throughout the restaurant
  • Foot-holds have been installed to all doors, so that guests can enter without making hand-to-surface contact at entry points
  • Glass shields have been installed at our hostess station and areas of our bar to limit exposure at entry
  • Menus are disinfected between each use
  • Disinfecting high touch point areas once every two hours

We are taking these, and many other steps to safely follow best practices for stopping the spread of COVID-19 while providing a comfortable and enjoyable experience for each guest. If you have any questions on those additional measures, please reach out to info@jags.com or (513) 860-5353.  


How You Can Help Us Deliver a Safe & Efficient Reopening

  • We ask that you please avoid dining in at Jag's if you think you've come in contact with COVID-19 or are exhibiting symptoms. Refer to CDC guidelines if you have questions about COVID-19 and its spread.
  • When you reserve Jag's Dine-In, we ask that every guest in your party share a phone and/or email contact in the event we need to follow up on your visit.
  • Please respect your peers by adhering to physical distancing and sanitary best practices. While our commitment to excellence remains an integral part of who we are, some aspects of our dine-in service may have changed since your last visit in response to COVID-19. We kindly ask that you follow any signage and direction placed on the restaurant property during your visit.
  • Please adhere to our 10 person table reservation limit and table time limits for seatings:
    • 2 hours (2-6 guests)
    • 2½ hours (7-10 guests)
  • Once seated, please remain at your table until you are ready to leave the restaurant. Avoid standing in common areas or visiting other tables. 

What are Your Dine-In Hours?

Jag’s dine-in reservations are accepted 

  • Tuesday thru Friday, open 5 p.m. with last seating at 8:30 p.m. 
  • Saturday, open at 4 p.m. with last seating at 9p.m.

Routine calls and gift card orders can be placed by phone between 11 a.m. - 5 p.m. 

You will still be able to order Jag’s Curbside-to-Go Tuesday-Saturday during our regular ordering and pickup windows (listed below). 

How Do I Make a Dine-In Reservation? 

There are two ways you can make a dine-in reservation. Either click the “Reservations” button on our website (jags.com) to make a reservation through OpenTable, or call us at (513) 860-5353. There will be a 10 person maximum for any reservation. 

We ask that guests be courteous and inform us by phone at (513) 860-5353 at least 48 hours in advance if you expect to miss your reservation. 

Is Walk-In Bar Seating Available?


Walk-in dining is available if seats are available, you will need to check in with hostess.  Further, Jag’s bar will continue serving drinks, but only as an extension of regular dining service. If you have a reservation, you may request a table in our bar area. Drink orders must be placed with your server. 

Will I Still be able to Order Curbside-to-Go?

Our Curbside Menu pickup hours are: 

  • Tuesday thru Thursday | 5:45pm-7:30 p.m.
  • Friday and Saturday | 5-8:30 p.m.

Please follow posted Curbside-to-Go directions upon arrival for further instructions on how to notify us of your arrival. Please stay in your vehicles if you are picking up Curbside-to-Go. A member of our team will deliver your order to your pickup location.

Our holiday and special features will be communicated weekly, so make sure you’re following Jag’s on Facebook, Twitter, and Instagram for the latest promotions. 

What are your Dine-In Menus?

We recently unveiled a new, streamlined dine-in-only menu complete with many of your favorite appetizers, entrées, and additions. VIEW OUR DINE-IN MENU.

We are also offering a special prix fixe KIDS MENU for Dine-In guests only. 

Will You Bring Back Previous In-Restaurant Promotions?

Past events and specials, including Friday Buffets, Tasting 101s and weekend entertainment have been suspended indefinitely. 

Smoking or vaping is now prohibited anywhere within the restaurant, including our patios. We will designate a section of our parking lot for smoking and within that area establish strict guidelines for use and physical distancing. 

Will Bands Still Perform on Weekends?


Unfortunately, we are no longer featuring live dance bands until further notice out of precaution for our guests.

 

 

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